Return & Refund Policy

Translation services are bespoke services produced specifically for your document. Refund eligibility therefore depends on how far the order has progressed: the earlier you cancel, the more complete the refund.

The order amount is reserved from your wallet when you place the order and is released to the office only after the service is completed and verified. This means your funds remain protected within the platform throughout fulfilment.

You can request a cancellation from the document page in your dashboard, or by contacting our support team.

You have 7 days from delivery to report an error in the translation. When you submit a report with supporting detail, we follow these steps:

• Free correction: the office is required to correct genuine errors at no additional cost.
• Re-translation: if correction is not satisfactory, the translation is redone by another office at our expense.
• Full refund: if neither remedy resolves the issue, the full amount is returned to your wallet or original payment method.

Stylistic differences or a preference for alternative wording are not translation errors. Likewise, rejection of a document by a third party is not in itself an error, unless it was caused by an actual translation mistake or a missing certification.

• Cancelled more than 48 hours before the event: full refund.
• Cancelled between 24 and 48 hours before: 50% refund.
• Cancelled less than 24 hours before, or no-show: no refund.
• If the interpreter fails to attend: full refund, with priority assistance in finding a replacement.

• You can cancel renewal at any time; your subscription continues until the end of the paid cycle.
• Monthly subscriptions are non-refundable once the cycle has started, unless we are unable to provide the service.
• Annual subscriptions (including the two-months-free offer) can be refunded within 14 days of purchase provided no more than 10% of the credits have been used. After that, refunds are prorated across the unused months, less the value of the two free months.
• Credits already spent on completed orders are non-refundable.

By default, refunds are credited to your in-platform wallet so they are immediately available. If you request a refund to your original payment method, it is processed through our payment provider Moyasar and typically takes 7 to 14 business days depending on your issuing bank.

VAT is refunded together with the refunded amount, and adjusted credit notes are issued against tax invoices where applicable.

• Supplying an unclear or incomplete document that led to an unsatisfactory result, after the office flagged it to you.
• Requesting a change of scope or language pair after work has started.
• Reporting an error more than 7 days after delivery.
• Breach of the Terms of Service or attempts to circumvent the platform.

Submit your cancellation or refund request from the order page in your dashboard, or contact us directly quoting your order reference and a description of the issue. We respond to all requests within two business days.

info@tarjimly.sa · Contact page

This policy should be read together with our Terms of Service and Privacy Policy.